SOM.
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Based in Boston
◉ Currently @ MilliporeSigma
First responder communication · IDA Gold

A radio you don't need a hand to use.

First responders lose access to a hand and a few seconds every time they answer a call. R+ moves the radio onto the neck and the controls onto a gesture, so communicating costs neither.

Project type
Wearable hardware
Public safety equipment
Role
Industrial design, interaction design, prototyping, user testing
Recognition
IDA Gold
Overview

The radio is the most important thing first responders carry, yet it fits the most awkward.

R+ is a radical new approach to the communication devices used by first responders during their shifts; it reduces the time, error, and weight added by these devices and makes the most fundamental aspect of their duty - communication - always accessible, easy, and understandable.

The objective of R+ is to reduce the physical weight of existing radios and eliminate the need for extra steps, and limbs when operating and communicating with dispatch.

Instead of having to clip, or be stuffed inside pockets, where the radio becomes the first to detach from the person of the Officer - R Softly hugs the Officer's neck and can always transmit any command with its flexible body.
The challenge

Four ways the radio works against its user.

Responders are carrying, climbing and holding people, and the radio is what they reach for most. Every reach interrupts the job, dozens of times a shift.

01

It feels like a tank

Bulky units built around electronics, not a twelve-hour wearer. They fall off during duty.

02

It's in pieces

Unit on the belt, mic on the shoulder, cable between. Everything can snag or get lost.

03

The same motion, all shift

Reach, grip, raise, press, speak, release, lower. For every single message.

04

The bow

Dipping the head to the shoulder mic takes the eyes off the scene at the worst moment.

During emergencies it's impractical for officers to lose access to one of their limbs to communicate.
R Plus is

Designed for Duty

R+ is designed for being always present for the officers, while still not coming between them and the task. The compact nature allows it to be worn under uniforms and with other equipment and also doesn't mess with the hair of officers.

A Flexible construction lends the R+ the ability to securely stay on officers’ necks during physically intensive activities while being comfortable and adjustable to different neck sizes.
Being on the move is cruial

Handsfree Operation is non-negotiable

Personalized head and shoulder gestures lend R+ to start broadcasting messages to others without the use of hands, helping officers focus better and be more aware of their surroundings.

Design principles

Three rules R Plus is designed against

One piece, one place
Nothing to clip, thread or track separately.
Nothing for the hands
The most common action can't be the most costly.
Fits the shift
Under a uniform, with a helmet, for twelve hours, on any neck.

How R Plus was Designed

First responder's work involves quick decisions, reactions, and a lot of physical effort

Radios become the best friend for first responders, where staying connected ensures everyone's safety - But using the radio can become cumbersome.

Different ideations for understanding the new radio positioning
Concept 1
The Headband direction was initially selected and tested

Users found the headband design too overcrowded

The Headband design was a bust, but the users liked the neckband design
concept 2
Internal testing multiple Variations
Class A Surfacing for a comfortable touch and feel.
Understanding the internal volume to better design the R+ for being manufactured
Testing the final concept with Firefigthers and first responders
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Get in touch, and

Let's design.